Amending Patient Records: Patient Rights and Health Center Responses | Webinar

With patients gaining greater access to their records through patient portals, it is essential for health centers to maintain accurate, up-to-date information and to have clear policies for responding to patient requests to amend their records. Accurate and complete patient records are critical for high-quality care, legal compliance, and regulatory reporting. Whether patients request updates to correct a typo or to remove references to certain identifiers or types of care, having a clear policy ensures timely, consistent responses and may reduce the likelihood of a patient filing a complaint with the Office for Civil Rights (OCR).

This webinar will guide health centers through the process of responding to patient requests to amend records, covering when and how corrections can be made, documentation requirements, and compliance considerations under HIPAA. Participants will gain practical strategies to maintain record integrity while meeting patient rights and regulatory expectations.

Learning Objectives:

1. Develop a procedure for reviewing and responding to patient requests for an amendment within the timeframe(s) required under the HIPAA Privacy Rule
2. Identify when a patient request to amend their record can be denied and the related documentation requirements
3. Discuss strategies for amending records shared through health information exchanges

Audience:

• CMOs
• COOs
• Compliance Officers
• Risk Managers
• Clinical Leadership
• HIPAA Privacy Officers
• HIPAA Security Officers

Presenters

• Dianne Pledgie